Delete your Crossly account
You can delete your account yourself, from inside the app, in under a minute.
In the app
- Open Crossly and go to the Me tab.
- Scroll to Account and tap Delete account.
- Confirm. You are signed out immediately and the deletion is done.
What is deleted
- Your profile (name, bio, job, area, intention, interests, prompts) and all your photos, including the files.
- All raw location data and your crossing history.
- Your likes, passes, matches and every conversation (the other person loses the conversation too).
- All active sessions on all devices.
- Your e-mail address and password are replaced by an anonymous placeholder, so the account can never be signed into again. Your e-mail address becomes available for a new account.
What is kept
Blocks and reports made about or by the account are kept as anonymised safety records, as described in the privacy policy. They contain no profile data, photos, location data or messages.
Without the app
If you no longer have the app installed, e-mail [email protected] from the address you registered with and ask for deletion. We delete the account within 7 days and confirm by e-mail.